FREQUENTLY ASKED

QUESTIONS

How long is shipping?

• If you're ordering a customized wig with hair purchase, your wig is expected to be shipped within 7 to 15 business days. 

• Hair that is sent in to make a wig, will be shipped within 3 to 10 business days.

Holidays and sales may affect all expected shipping dates. Please note these days does not include shipping time. 

Any wrong orders sent in will delay shipping.

Will my wig have bleached knots?

All wigs are included with bleached knots unless requested otherwise.

Is Pickup available?

Yes pickup is available you will b provided the option when you check out. 

What is the difference in a pre-made wig and a custom made wig?

Customized wigs are made to fit your specific head size. A regular wig is made to fit one size fits most (small, medium, large)

How do you make your wigs?

I make my wigs using a sewing machine for smaller and secured stitches for a longer lasting wear.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

• There are no returns or exchanges for customized wigs. This is because customized wigs are made to fit your head size. Should there be any problem with the fit AND you sent your measurements please send an email to confidentlycrowned@gmail.com with your order/invoice number and concern. Any concerns with your wig order should be submitted to confidentlycrowned no later than 48 hours after you received your wig. No EXCEPTION. If an email or concerned is raised after that, We have the right to deny the request to fix the issue. Also please note, the wig will only be fixed in the condition that is was sent out. If the hair is worn, smells, etc... We will ship it back to you.

• For pre-made wigs ordered on the website no refunds allowed. These wigs are sold as is.

Do you cut your wefts?

 

All wefts are cut to ensure a flat wig install. We do not use the fold over method for the same reason.

I've Made a purchase, where do I send my hair to? How do I know I have the correct hair? 

All Hair must be shipped within 1 week of payment to 489 PO box, Ocoee FL 34761. All closures must be 4x4 or 5x5 in size. Frontals must be 13x4 in size. All lace closures and frontals must have a barrier ring around it, this is because a sewing machine is used to sew down the material  unsure please text picture to 407.906.4738 If hair is not received 1 week of payment, please know processing and time will also be delayed.

 
What kind of hair do you sell?

We offer Cambodian and Brazilian virgin hair for our custom units. All hair can be bleached, curled, cut, and styled to perfection

 
Can I buy hair without having to make a wig?

Confidently crowned is a wig making company, we offer our clients virgin hair for our wig services at this time. We also offer bundle deals for our bridesmaids  and free bundles for our brides. Email us to get access to our brides page. 

I have a question about my order, How can I contact you?

The fastest way to get a hold of me is to text 407.906.4738, you can also send an email via the contact page.

How Do I wash / Care for my unit ?

With proper maintenance your confidently crowned can last between 1 to 2 years, especially if you have more than one to alternate with . It is recommended to only condition your hair when washing unless it is visibly soiled or being processed (bleaching, coloring, glue, gel, etc.. 

Some of our favorite conditioners are 

1.) Coconut milk conditioner 

2.) Coconut Water Conditioner

3.) Creme of nature with argon oil (red or orange bottle )

4.) Total matrix mega sleek conditioner

For best results, soak your wig in water and conditioner overnight, 

de-tangle with wide tooth comb or de-tangling brush starting at the ends, 

rinse and let air dry.

 

Privacy Policy

In order to comply with the GDPR policy, we're making these changes due to the European union data protection Law or general data protection regulation beginning today on May 25th, 2018 as a part of the commitment to you, the changes reflect a compliance with the new agreements on companies that process EU personal data. These changes include how we handle, retrieve and share any personal information provided, therefore we want to be as transparent as possible. Data that needs to be collected to better serve you includes email address, telephone number , and head measurements to make a wig service transaction. In no way shape or form will we release or share any of this information. This information remains in our database which requires a password to unlock it. So there are no third parties that can access this information. No one can control any aspect of this information expect the owner herself. The data controller of this website is Confidently Crowned. The number to contact the data controller is 407.906.4738 or email us at confidentlycrowned@gmail.com. We do not use data to make automated decisions. Our clients have the right to access information we have on you, you can do this by contacting us via email at confidentlycrowned@gmail.com. In order to process your request, we may ask you to verify your identity. If you believe the information on file is incorrect, you also have the right to request a change in information. Most of our services do not require personal data, however some services may require to provide that personal information. Email address and phone numbers are collected for communication purposes. By completing the form to submit information to confidently crowned you are giving the consent and permission to use the personal data provided to complete your order and contact you in we need too.